Thai Airways, the national carrier of Thailand, is making significant strides to modernize its operations. As part of its ambitious digital transformation strategy, the airline has partnered with Juniper Networks to upgrade its network infrastructure at its headquarters. This overhaul aims to enhance both wired and wireless services, delivering measurable improvements in efficiency and user experience.
The Need for a Network Revamp
Following a surge in travel demand post-pandemic, Thai Airways recognized the necessity of a robust and reliable corporate network to support its business growth. The airline, renowned for its exceptional hospitality and extensive global reach, understood that a strong digital backbone is essential for maintaining its reputation and ensuring a seamless travel experience for its customers.
To address these challenges, Thai Airways has deployed Juniper’s AI-Native Networking Platform, a cutting-edge solution designed to provide secure and efficient network services. This platform enables real-time responses and precise data delivery, ensuring that every connection is both reliable and measurable.
A Leap into Wi-Fi 6E
One of the standout features of this network upgrade is the implementation of Wi-Fi 6E technology. Thai Airways is now the first organization in Thailand to deploy this advanced wireless standard, utilizing Juniper AP45 access points and EX Series Ethernet switches. This deployment marks a significant step forward, as Wi-Fi 6E offers improved speed, capacity, and performance, critical for an airline operating at the scale of Thai Airways.
By harnessing the capabilities of Juniper’s platform, the airline can manage both its wired and wireless networks from a unified system. This streamlining of operations is expected to enhance productivity and user satisfaction across the board.
The Power of AI in Networking
At the heart of this network upgrade is Juniper’s Mist AI platform, which employs Artificial Intelligence for IT operations (AIOps) to enhance network management. This technology has been trained on nearly a decade’s worth of insights and data, allowing it to proactively address potential issues before they escalate.
With this AI-driven approach, Thai Airways is reportedly experiencing a staggering reduction in network-related trouble tickets—up to 90%. This means that the IT team can focus on strategic initiatives rather than getting bogged down by routine troubleshooting.
Simplifying Network Management
The integration of Juniper’s Mist Wired and Wireless Assurance cloud services plays a vital role in this transformation. By minimizing the need for human intervention, these services ensure that business-critical systems operate smoothly and efficiently. The automation and assurance capabilities offered by the platform allow for consistent performance, which is particularly important in a fast-paced industry like aviation.
Additionally, the Marvis Virtual Network Assistant enhances the IT team’s ability to monitor and manage the network. This conversational interface helps the team diagnose issues and offers proactive insights, further reducing the time required for network operations.
Positive Outcomes and Future Prospects
Since the deployment of Juniper’s solutions, Thai Airways has reported a notable decrease in network issues and user complaints. Tana Kantipan, team lead for network and cybersecurity at Thai Airways, noted the significant impact of these upgrades: “Slow, unreliable Wi-Fi was previously hampering productivity and efficiency at our Bangkok head offices, but the upgrades have turned networking complaints into compliments.”
The airline is not stopping here; plans are already underway to extend these advanced networking solutions to its major international airport hubs. This expansion could potentially exceed the scale of the current deployment at its headquarters, allowing for an even broader reach and enhanced service delivery across Thailand’s primary travel gateways.
Looking Ahead
As Thai Airways continues its journey toward digital transformation, the focus remains on uplifting user experiences for both operators and customers. The airline’s partnership with Juniper Networks represents a strategic investment in the future, ensuring that it can meet the demands of an increasingly digital world.
In a sector where customer satisfaction is paramount, these technological advancements will empower Thai Airways to maintain its position as one of the world’s leading airlines. By prioritizing network reliability and performance, the airline is not only improving its operational efficiency but also enriching the overall travel experience for its passengers.
The deployment of Juniper’s AI-Native Networking Platform is a pivotal step for Thai Airways as it seeks to navigate the challenges of a post-pandemic world. With enhanced capabilities and a commitment to excellence, Thai Airways is poised to soar to new heights in the competitive aviation landscape. The future looks bright as the airline embraces innovation and technology, ensuring that its legacy of hospitality continues to thrive in the skies.
Copyright©dhaka.ai
tags: Artificial Intelligence, Ai, Dhaka Ai, Ai In Bangladesh, Ai In Dhaka, Future of AI, Artificial Intelligence in Bangladesh, Thai Air
